1. Introduction

Coinioc Trading Solutions ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "App"). By using the App, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, make a gold booking, refer a friend, or contact us for support. This information may include:

• Name
• Email address
• Phone number
• Bank account details (for wallet redemption)
• Transaction history

b. Non-Personal Information

We may collect non-personal information about you automatically when you use the App. This information may include:

• Device information (e.g., IP address, device type, operating system)
• Usage data (e.g., pages viewed, time spent on the App, links clicked)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To create and manage your account
• To process your gold bookings and manage pool participation
• To administer and improve the App
• To communicate with you about your account, transactions, and updates
• To provide customer support
• To enforce our terms and conditions
• To detect and prevent fraud and other unlawful activities

4. Sharing Your Information

We may share your information with:

• Affiliated Jewelers: To facilitate gold purchases using your rewards
• Service Providers: To perform services on our behalf, such as payment processing and customer support
• Legal Authorities: If required by law or to protect our rights and interests

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to any inaccurate or incomplete information
• Request the deletion of your personal information
• Object to the processing of your personal information
• Withdraw your consent at any time

To exercise these rights, please contact us at support@coiniocgold.com.

7. Third-Party Links

The App may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App and updating the effective date. Your continued use of the App after the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@coiniocgold.com
Address: Coinioc Trading Solutions, Club Junction, Unnichira, Koonamthai, Edappally, Kochi, Ernakulam, Kerala 682024

By using the Coinioc Gold App, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.